This Privacy Policy governs the manner in which Compass Moving collects, uses, maintains and discloses information collected from users (“you,” “your” or “User”) of their various web sites and any derivative or affiliated web sites on which this Privacy Policy is posted (collectively, the “Web Site”). Compass Moving reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time by posting such changes to this page. Compass Moving will provide notification of the material changes to this Privacy Policy through the Web Site at least thirty (30) days prior to the change taking effect.

Compass Moving is committed to safeguarding the information you entrust to Compass Moving and believes that every User should know how it utilizes the information collected from Users. The Web Site is not directed at children under 13 years of age, and Compass Moving does not knowingly collect personally identifiable information from children under 13 years of age online. Please note that the Web Site may contain links to other web sites, and that certain functionality on the Web Site (e.g., certain payment processing features) allows Users to submit information to third-party service providers via such third parties’ web sites. Compass Moving is not responsible for the privacy practices of these or any other web sites controlled by third parties, and Compass Moving recommends that you review the privacy and other practices governing those web sites that you choose to visit.

Compass Moving is based, and this web site is hosted, in the United States of America. If you are from the European Union, Asia, Canada or other regions of the world with laws governing data collection and use that may differ from U.S. law and you are registering an account on the Web Site, visiting the Web Site, purchasing products or services from Compass Moving or the Web Site, or otherwise using the Web Site, please note that any personally identifiable information that you provide to Compass Moving will be transferred to the United States. Any personally identifiable information provided will be processed and stored in the United States by Compass Moving or a service provider acting on its behalf. By providing your personally identifiable information, you hereby specifically and expressly consent to such transfer and processing and the uses and disclosures set forth herein.

Users browsing the Web Site without registering an account or affirmatively providing personally identifiable information to Compass Moving do so anonymously. Otherwise, Users may provide, and Compass Moving may collect, personally identifiable information from Users in a variety of ways. Personally identifiable information may include, without limitation, (i) contact data (such as a User’s name, mailing and e-mail addresses); (ii) demographic data (such as a User’s zip code, age and income); (iii) financial information collected to process orders and purchases made from Compass Moving via the Web Site or otherwise (such as credit card, debit card or other payment information); (iv) other information requested during the account registration process; [and] (v) information submitted by Users via the Request for Quote and other features of the Web Site. If you communicate with Compass Moving by e-mail or otherwise, post messages to any forums, complete online forms, surveys or entries, provide information outside of the account registration process, or otherwise interact with or use the features on the Web Site, any information you provide may be collected by Compass Moving.

Compass Moving may also collect information about how Users use the Web Site, for example, by tracking the number of unique views received by the pages of the Web Site, the domains and IP addresses from which Users originate, or the browser or operating system that Users utilize. While not all of the information that Compass Moving collects from Users is personally identifiable, it may be associated with personally identifiable information that Users provide Compass Moving through the Web Site or otherwise.

Like most web sites, the Web Site may use cookies and web log files to track site usage. A cookie is a tiny data file that resides on your computer that allows Compass Moving to recognize you as a User when you return to the Web Site using the same computer and web browser. Like the information you enter during account registration, cookie and log file data is used to customize your experience on the Web Site. One type of cookie, known as a “persistent” cookie, is set once you have logged in to your Web Site account. The next time you visit our Web Site, the persistent cookie will allow us to recognize you as an existing User so you will not need to log in before using the Web Site. If you log out of the Web Site you will need to re-enter your password the next time you visit in order to log in to your account. Another type of cookie, called a “session” cookie, is used to identify a particular visit to the Web Site. Session cookies expire after a short time or when you close your web browser. You can choose to disable cookies on your browser or allow your browser to notify you when a cookie is being sent, however, this may prevent you from utilizing certain features of the Web Site.

Due to the communications standards on the Internet, Compass Moving automatically receives the uniform resource locator (URL) of the web site from which you came and the web site to which you proceed once you leave the Web Site. Compass Moving also receives the IP address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, as well as the name of your Internet service provider (ISP). This information is used to analyze overall trends to help us improve the Web Site. The linkage between your IP address and your personally identifiable information is shared with third parties in accordance with this Privacy Policy.

Compass Moving may use personally identifiable information collected through the Web Site for the specific purposes for which the information was collected, to process orders and requests made via the Web Site, to contact Users regarding products and services offered by Compass Moving, and otherwise to enhance Users’ experience with Compass Moving and its affiliates, independent contractors and business partners. Compass Moving may also use information collected through the Web Site for research regarding the effectiveness of the Web Site and the business planning, marketing, advertising and sales efforts of Compass Moving, its trusted affiliates, independent contractors and business partners. Information collected from you may also be used to ensure compliance with certain terms and conditions and agreements entered between you and Compass Moving.

Compass Moving will communicate with you through email and notices posted on this Web Site. These may include a series of welcome emails which help inform new Users about various features of the Web Site, emails, and confirmations regarding actions taken by you on the Web Site or orders or requests placed by you through the Web Site, and notices relating to the proper functioning of the Web Site or your account.

Compass Moving may disclose personally identifiable information collected from Users to its parent, subsidiary and other related companies, trusted affiliates, independent contractors and business partners who will use the information for the purposes outlined above, as necessary to provide the services offered by the Web Site and the Web Site itself, and for the specific purposes for which the information was collected. Compass Moving may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders or other legal process, to establish, protect or exercise Compass Moving’s legal or other rights, to defend against a legal claim or as otherwise allowed by law. Compass Moving may disclose personally identifiable information in order to protect the rights, property or safety of a User or any other person. Compass Moving may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with Compass Moving or the perpetration of any illegal or harmful activity. Compass Moving may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners. Finally, Compass Moving may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation or other reorganization of its business.

Information about Users that is maintained on Compass Moving’s systems is protected using industry standard security measures. In order to secure your personal information, access to your data is password-protected, and sensitive data is protected by SSL encryption when it is exchanged between your web browser and the Web Site. However, no security measures are perfect or impenetrable, and Compass Moving cannot guarantee that the information submitted to, maintained on or transmitted from its systems will be completely secure. Compass Moving is not responsible for the circumvention of any privacy settings or security measures contained on the Web Site by any Users or third parties.

If your personally identifiable information changes, or if you no longer desire to receive non-account specific information from Compass Moving, Compass Moving will endeavor to provide a way to correct, update and/or remove your previously-provided personal data. This can be done by emailing a request to Compass Moving at info@compassmoving.com. Additionally, you may request access to the personally identifiable information as collected by Compass Moving by sending a request to Compass Moving as set forth above. Please note that in certain circumstances, Compass Moving may not be able to completely remove your information from its systems. For example, Compass Moving may retain your personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, for account recovery purposes, if required by law or as retained in our data backup systems or cached or archived pages. All retained personally identifiable information will continue to be subject to the terms of the Privacy Policy to which you have previously agreed.

You always have the option to opt-out of having your personally identifiable information disclosed by Compass Moving to third parties that are not agents or service providers of Compass Moving. If you would like to opt-out of such further disclosures, please contact Compass Moving at info@compassmoving.com. Please note that, even if you so opt-out, your personally identifiable information may still be disclosed to third parties to the extent that you affirmatively provide it to third parties.

Compass Moving
4413 East 119th Street
Grandview, Missouri 64030 USA
Toll Free: 866.305.5442 – in US only
Fax: 816.442.6390
customersvc@compassmoving.com