QUESTIONS ABOUT MOVING? WE HAVE THE ANSWERS!
We’ve got the answers to all your questions – and some you’d never think to ask. Click the toggle buttons on the question below to get an answer. If you have any questions we haven’t answered here, feel free to CONTACT US.
If your move is inbound (to the continental U.S.) and booked by another company, please contact that company regarding insurance/claims procedures. If your move is outbound (from the continental U.S.) and booked by Compass International Forwarding, Inc., please contact us to initiate any claim that you may have for damages.
How do I pay? We require 50% of the balance prior to routing the shipment for overseas move; the remaining balance can be paid while the shipment is in transit or at the time of delivery by certified funds. We offer a 5% discount for payment with certified check, money order or wire transfer (this discount is noted on your quote). Payment by credit card is accepted however you waive the 5% certified funds discount.
Please keep in mind that the standard limited liability is offered at no cost to you; but although we do not anticipate any reason to file a claim, in the unlikely event there were some damages to your property, the maximum liability would be limited to 60 cents per pound per article. Example: a chair weighing 100 lbs. would have a maximum settlement of $60.00.
In addition to the standard no-cost limited liability; Compass offers no deductible full-value replacement through the industry leading, third party insurance carrier, TGI.
There may be additional charges if you require storage, or the residence requires additional handling that was unknown at the time of the original quote due to stairs, elevators, or access problems.
Unless otherwise requested, your quote will include full door to door service, which includes packing at origin. Also keep in mind, many third party insurance companies will not cover damages to contents in boxes that were not packed by professional movers.
Compass has a dependable network of reliable agents worldwide to conduct local services.
Unlike many of our competitors, your Compass quote includes origin packing/loading and destination unloading/unpacking in our door to door moves along with debris removal.
Please fill out our on-line rate request form or contact us so we can get a better idea of the services you will require. We will respond with a rate and answer any questions you may have.
If you require a home survey, contact us to arrange a time and date which is convenient for you. The home survey is a free service when booking with Compass, and you will not be charged a call-out fee. An onsite survey is simply the most accurate way of obtaining information to ensure our service and weight projections are in line with your expectations.
Once the survey is completed the results will be sent to your move manager at Compass. We will then contact you to discuss your expectations both with service as well as staying within your budget.
——— DID YOU KNOW? ———
Guam is an unincorporated and organized territory of the United States. Located in the western Pacific Ocean, Guam is one of five American territories with a civilian government. The capital city is Hagatna, and the populous city is Dededo. The highest point is Mount Lamlam at 406 meters (1,332 ft) above sea level. In 2015, 161,785 people resided on Guam. CLICK TO LEARN MORE!