//Claims & Insurance
Claims & Insurance 2017-03-15T14:21:15+00:00

IN AN IMPERFECT WORLD, ACCIDENTS HAPPEN…

EXTRA CARE FOR YOUR VALUABLES

Compass’s liability for high-value items is limited to $100 per pound. But for items that exceed that in value, Compass offers a simple, stress-free plan of protection. Basic Liability Protection provides repair or replacement up to a maximum of $0.60 per pound per article should your goods get damaged or lost. Keep in mind, though, when it comes to protecting your belongings, one size does not fit all. The level of protection you need may be greater than minimum levels based on your total shipment weight. Be sure to consider high-value items such as artwork, electronic equipment, crystal and porcelain collectibles. Basic Liability Protection is free of charge with your move, but YOU MUST request this moving coverage in writing.

ADDITIONAL COVERAGE

Travel Guard Insurance (TGI) – Optimal Household Moving Coverage from TG INTERNATIONAL INSURANCE BROKERAGE, INC. Compass offers you total peace of mind with Travel Guard Insurance (TGI), the most comprehensive protection plan in the industry. TGI covers the cost to repair or replace, whichever is less, any household item that is damaged, lost or destroyed.

CONTACT INFO:

Phone: 866.305.5442 (U.S. only)
Email: customersvc@compassmoving.com

FILING A CLAIM FOR LOSS OR DAMAGES

Non Military-Claim service
Though our goal at Compass is to be claims free, we know accidents sometimes happen. Should you experience damage to your personal property, please accept our apologies for your inconvenience and allow us to assist you.

CONTACT INFO:

Phone: 866.305.5442 (U.S. only)
Email: customersvc@compassmoving.com

MILITARY CLAIM SERVICE

We would like to extend our apologies for any damage that may have occurred during your move. Documentation regarding the loss of and/or damage to items in the shipments moving through the Defense Personal Property System (DPS) is required by the military to be reported through DPS. On the official DPS portal, you will find helpful information regarding how to file your claim.
PLEASE NOTE: To log in and begin the process of submitting your claim, you must have the Government Bill of Lading (GBL) number for your shipment as well as your Electronic Transportation Acquisition (ETA) login. http://www.move.mil/dod/claims_css/dod_claims.cfm

CONTACT INFO:

Phone: 866.305.5442 (U.S. only)
Email: memberservices@compassmoving.com

——— DID YOU KNOW? ———

Compass isn’t just your average moving company. We’ve been moving families to and from domestic offshore locales for three-plus decades. We want your business and for you to have the utmost confidence in giving it to us. CLICK TO LEARN MORE!